CTX102793 - 1720 Error when installing Web Interface 2.0 with drives remapped.
CTX102793 - 1720 Error when installing Web Interface 2.0 with drives remapped. CTX102793 - 1720 Error when installing Web Interface 2.0 with drives remapped.
Citrix Support states in CTX102793:
CTX102793 - 1720 Error when installing Web Interface 2.0 with drives remapped.
This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX102793
Document ID: CTX102793, Created on: Dec 3, 2003, Updated: Dec 5, 2003
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000
Symptoms
1720 Error installing Web Interface on a server that has remapped drives.
Cause
1720 may occur when Web Interface MSI is trying to create Admin Tool Web Application by calling CTX_NFUSE_ConfigureAdminTool.1B7EF31F_FAB4_4A52_9C2C_760880C0AAF0
CTX_NFUSE: createAdminToolApp
If a log file is created of the MSI installation, the following is observed:
CTX_NFUSE_ConfigureAdminTool.1B7EF31F_FAB4_4A52_9C2C_760880C0AAF0. Creating Admin Tool Web Application
CTX_NFUSE: createAdminToolApp called
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
Internal Error 2835. ErrorIcon, ErrorDialog
Error 1720.There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action CTX_NFUSE_ConfigureAdminTool.1B7EF31F_FAB4_4A52_9C2C_760880C0AAF0 script error -2146827859, : Line 442, Column 1,
Action ended 10:03:42: InstallFinalize. Return value 3
Action 10:03:42: Rollback. Rolling back action
Rollback: Creating Admin Tool Web Application
Rollback: Customising PN Agent configuration files
Rollback: Customising PN Agent configuration files
Rollback: Customising Web Interface configuration files
Rollback: CTX_NFUSE_RollbackRegJava.1B7EF31F_FAB4_4A52_9C2C_760880C0AAF0
CTX_NFUSE: Deregister Java called
Resolution
1. Open registry editor, locate the following key and delete it:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftCOM3
2. From the Start menu, point to Settings, click Control Panel, and then click Add/Remove Programs.
3. Click Add/Remove Windows Components.
4. Proceed through the wizard and accept all of the defaults.
5. Restart the computer.
6. Uninstall IIS.
7. Install IIS.
The Web Interface Version 2.0 installs with no error.
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