Event ID 3601 - Source: Installation Manager

RoyATokeshi
December 11, 2003 10:06 am

Citrix Support states in CTX332131:

CTX332131 - Event ID 3601 - Source: Installation Manager

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX332131

Document ID: CTX332131, Created on: Mar 7, 2002, Updated: Apr 23, 2003

Products: Installation Manager for MetaFrame XPe

The network account being used within the Citrix Management Console does not have sufficient permission to access the share point where the package is being stored.

Description: Event ID 3601 -
Source: Installation Manager within Application Log of Event Viewer.

The text of the Event Viewer error may be as follows:

"Error: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package."

Details: MsiOpenPackage (SERVERNAMEEHEAT.msi)

or

"Error: User cancelled installation."

Details: ADVERTISING: MsiInstallProduct (C:Program FilesCitrixInstallerTempHEAT.msi, ALLUSERS=2 ACTION=ADVERTISE REBOOT=ReallySuppress

Reproducible Steps

1. From the Start menu, select Programs, Administrative Tools, and double-click Computer Management.

2. Remove the domain administrators group from the local administrators group.

3. Insert the Application Software CD that contains the .msi file in the servers CD drive.

4. Share the CD drive and give permissions to the local administrators group.

5. Package the application through the Citrix Management Console using a domain administrator account.

6. Add a target MetaFrame server for installation of the package.

7. Within the Citrix Management Console, verify the status of the job. The status will indicate "Failure."

8. Open the Event Viewer on the target MetaFrame server. View the Application Log and notice the Event ID 3601 errors.

9. From the Installation Manager node in the left hand pane of the Citrix Management Console, select Properties.

10. From the Configuration tab, locate the Network Account Section.

11. The network account being used within the Citrix Management Console does not have sufficient permission to access the share point where the package is being stored.

Resolution

Ensure that the network account being used in the Citrix Management Console has sufficient permissions to access the package share point.



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