Login Connect Failed: Error connecting to existing session

RoyATokeshi
December 14, 2003 12:23 pm

Citrix Support states in CTX102797:

CTX102797 - Error: Login Connect Failed: Error connecting to existing session for [username] (ID number). Access is denied. A new session will be created.

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX102797

Document ID: CTX102797, Created on: Nov 18, 2003, Updated: Nov 18, 2003

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP 1.0 for Microsoft Windows 2003, Citrix MetaFrame XP 1.0 for Microsoft NT 4.0 Server Terminal Server Edition, Citrix MetaFrame 1.8 for Microsoft Windows 2000, Citrix MetaFrame 1.8 for Microsoft NT 4.0 Server Terminal Server Edition

Symptom

Attempting to reconnect to a disconnected session caused the following error message to appear:

“Login Connect Failed: Error connecting to existing session for [username]
(ID number). Access is denied. A new session will be created.”

Attempting a connection to the disconnected session from within the Citrix Management Console fails with a different error message:

“Management Console Error: Failed to connect session. User information will be refreshed. Error code: 522.”

Cause

While not confirmed or reproducible, the issue seemed related to the overall behavior with respect to the reconnection of a disconnected session within this particular environment. Only one server in the server farm was experiencing this behavior. No Citrix Management Console policies were configured. A hard restart of the server did not change the symptoms. Because the security and primary settings for a disconnected session are configured on the listener, it was decided to recreate the listener.

Resolution

Recreate the ICA listener. This returns the security settings to their defaults and repairs any possible corruption under the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\TerminalServer\Winstations

1. In the Citrix Connection Configuration, highlight the ICA listener and delete it.

2. Restart the server.

3. Add the ICA listener in the Citrix Connection Configuration by choosing Connection, then New.

4. Restart the server.



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