The server that hosts the Web Interface Extension cannot be contacted.

RoyATokeshi
December 26, 2003 5:02 am

Citrix states in their article: CTX102290

CTX102290 - Error: The server that hosts the Web Interface Extension cannot be contacted.

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX102290

Document ID: CTX102290, Created on: Aug 6, 2003, Updated: Sep 12, 2003

Products: Web Interface 2.0, Web Interface Extension 2.0

Symptoms

When setting up Web Interface Extension and attempting to access the logon page, the following error message sometimes appears:

“The server that hosts the Web Interface Extension cannot be contacted. Please contact your administrator.”

Cause

The Web Interface is configured to request application data from a MetaFrame server instead of the Web Interface Extension server.

Web Interface in normal mode:

Web Interface in WIE mode:

Resolution

In WIE mode, configure the Web Interface with the address and IIS port of a Web Interface Extension server instead of the XML service port of a MetaFrame server. Follow these steps to reconfigure the Web Interface Extension appropriately:

1. Point your browser to the Web Interface administration tool at /Citrix/MetaFrameXP/WIAdmin.

2. Select Citrix MetaFrame servers.

3. Remove the existing MetaFrame server address and replace it with the address of the Web Interface Extension server. The TCP/IP port number should match the IIS port on the WIE server (usually port 80).

4. Click Save and Apply Changes.

Note: If Installing the Web Interface on the same server as the Web Interface Extension, you can use localhost for the MetaFrame server name in WIAdmin.

Error: Enterprise Services for NFuse server cannot be contacted contains a similar issue with the previous version of NFuse Enterprise Version 1.7.



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