CTX102862 - Performance Objects Missing

RoyATokeshi
December 26, 2003 10:04 am

Citrix states in their article: CTX102862

CTX102862 - Performance Objects Missing

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX102862

Document ID: CTX102862, Created on: Oct 30, 2003, Updated: Dec 17, 2003

Products: Resource Manager for MetaFrame XPe

SYMPTOMS

After changing to another network interface card (NIC) and using the Resource Manager add-in in the Citrix Management Console, the Performance Monitor tool, or the Monitor Microsoft Management Console (MMC) snap-in, a performance object may unexpectedly fail to appear in the Performance Object drop-down list box in the Add To Chart dialog box.

CAUSE

The problem may occur because the extensible performance DLL is marked as disabled.

RESOLUTION

You can enable the object again by setting the registry value for Disable Performance Counters in the Performance subkey of the supported service for the extension.

STATUS

This behavior is by design.

To enable an extension DLL, Microsoft recommends that you use the ExCtrlList utility from the Windows 2000 Resource Kit. Alternatively, you can use the registry editor tool (Regedit.exe) that ships with Windows 2000.

Enabling an Extension by Using ExCtrlLst

1. Start Exctrlst.exe. This is a tool from the Windows 2000 Resource Kit.

2. Select the first item in the Extensible Performance Counters list box.

3. Inspect the Performance Counters Enabled checkbox that appears just below the list box. If the checkbox is selected, the counter is enabled. If it is cleared, select the checkbox to enable it again.

4. Select the next item in the Extensible Performance Counters list box and repeat the previous two steps until the Performance Counters Enabled checkbox is selected for all items.

enabling an Extension by Using Regedit.exe

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

1. Start Regedit.exe. (You cannot use Regedt32.exe because it does not allow searching for registry values.)

2. Click to select the following key:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices

3. From the Edit menu, select Find.

4. In the Find What field, type Disable Performance Counters.

5. Click Find Next. This locates a performance key that may have this registry value set to 1.

6. If the Registry value is set

7. Press F3 to find the next occurrence of this registry value.

8. Repeat the previous two steps until no performance keys have the Disable Performance Counters value set to 1.

Note: The Disable Performance Counters value does not often appear in the registry. The value can be created and given a DWORD value of 1 to disable counters.

Check Microsoft’s knowledge base article Q248993 for further information.



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