Document ID: CTX102802, Created on: Oct 24, 2003, Updated: Nov 6, 2003
Products: Secure Gateway for MetaFrame 2.0
Symptoms
After installing Secure Gateway Version 2.0 or upgrading from Citrix Secure Gateway Version 1.1 to Secure Gateway Version 2.0, the server must be restarted for the Secure Gateway event log to be created. If this new event log cannot be created or Secure Gateway is run immediately after installation without a restart, it logs on to the Application log.
Cause
Windows 2000 requires a restart for the new log to appear. Following installation, the user is notified that the server needs to be restarted to be sure that the log is created.
This is a known limitation of Windows 2000.
Resolution
Restart the server immediately after the installation or upgrade to Secure Gateway Version 2.0 to ensure that the Secure Gateway log gets created.
Note: Windows 2003 does not require the restart. The Secure Gateway log appears immediately.
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Secure Gateway Version 2.0 Log Is not Created After Installation
