Citrix states in their article: CTX787595

CTX787595 - Error 25004. Hotfix installation failed. Please consult log file "Path to file" for more information.

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX787595

Document ID: CTX787595, Created on: Dec 12, 2002, Updated: Apr 23, 2003

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000

Citrix hotfixes will not install when an "&" is located in the username of the installing user.

Products: Citrix MSI based hotfixes prior to and including XE102W053

Problem: An Administrator whose name contains "&" will not be able to install MSI based hotfixes, the installation will fail.

Cause: When installing a hotfix we pass the following command line to hotfix.exe from MSI.

hotfix /i /INSTALLEDBY:SERVER\&admin

Windows will parse this command into

hotfix /i /INSTALLEDBY:SERVER\ admin

Removing the "&" from the users name. This will cause the hotfix to fail the install.

Future hotfixes will pass the following.

hotfix /i /INSTALLEDBY:"SERVER\&admin"

Workaround: Install all msi based hotfixes with a username that does not contain the "&"

OR

Hotfix RME102W001 was being installed on a non-Feature Release 2 server. The Hotfix installation does a version check before it will install.