Error: Ticketing Feature is Disabled

RoyATokeshi
February 25, 2004 5:54 pm

Citrix states in their article: CTX101488

CTX101488 - Error: Ticketing Feature is Disabled

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX101488

Document ID: CTX101488, Created on: Feb 25, 2003, Updated: Jun 16, 2003

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame 1.8 for Microsoft Windows 2000, Citrix NFuse Classic 1.7

Issue

1. When logging onto an NFuse Web site, the application icons appear correctly. However, when clicking the application, the following error message appears:

“Ticketing feature is disabled. Please verify that Citrix XML Service is running on all the MetaFrame servers.”

2. When connecting to a published application through NFuse using credentials in a domain where the domain name contained an ampersand (&), the following error message appeared:

“The application encountered an error trying to connect to the MetaFrame server through NFuse. The ticketing feature is disabled on one or more MetaFrame servers. Please make sure the Citrix XML Service is running in the farm and that all are listening on the same port number.”

An ampersand is the escape character in XML and HTML. The Citrix XML parser attempted to parse the characters after the ampersand as an escape character sequence, which caused the error in the XML parser. The ampersand in the domain name is now properly encoded in the XML request and the ticketing feature works as intended.

Resolution

1.
From the Citrix Management Console, click the Servers tab.

2.
Right-click a server and check the server Properties.

3.
From the MetaFrame Settings tab, check Citrix XML Service. Verify the port number.

4.
Click OK to save and exit.

5.
Follow Steps 2 through 4 for the remaining MetaFrame servers.

6.
Ensure that all MetaFrame servers are using the same XML port number. Edit if necessary.

7.
Restart the servers on which you made changes.

OR

8. Apply Hotfix XE102W053 if applicable.



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