The license list is incomplete. An error occurred while getting the information. Error Code: 2c1/800

RoyATokeshi
February 25, 2004 7:12 pm

Citrix states in their article: CTX101682

CTX101682 - The license list is incomplete. An error occurred while getting the information. Error Code: 2c1/800a001a

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX101682

Document ID: CTX101682, Created on: Apr 1, 2003, Updated: Jun 7, 2003

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP 1.0 for Microsoft NT 4.0 Server Terminal Server Edition, Citrix MetaFrame XP 1.0 for Microsoft Windows 2000

Symptoms

The license list is incomplete. An error occurred while getting the information. Error Code: 2c1/800a001a.

Possible Causes

1. The server name was changed.

2. The IP address was changed.

3. The server in question could possibly see the data store and some of the ZDC’s, but not all of them.

4. The server in question must be able to talk to all ZDC’s in the farm.

5. Make sure all the ZDC’s and the data store server can resolve the DNS name of the server with the problem.

Action/Resolution

1. Recreate the local host cache (LHC).

2. Run dsverify servers /clean.

3. Run queryhr to see if there is corrupt information. If there is a corrupted entry, locate the corrupt Host ID and make a note of the number. Run queryhr –d and press Enter.

4. Ping the server in question by IP address.

5. Ping the server in question by name. If the name does not resolve and the ping is unsuccessful, it is a DNS issue.



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