Citrix states in their article: CTX102356

CTX102356 - HP LaserJet Printers Supported in Citrix MetaFrame Environments

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX102356

Document ID: CTX102356, Created on: Jul 25, 2003, Updated: Jul 30, 2003

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000

HP LaserJet Printers Supported in Citrix MetaFrame Environments

Contents

LaserJet Printers and Supported Driver Versions 3

Testing Performed by HP 5

Resolved Issues 5

Unresolved Issues 5

Resolved Microsoft Issues 6

Supported Print Features 6

Citrix-tested LaserJet Printers 7

Testing Methodology for HP LaserJet Printers 7

Future Testing 18

Questions about HP printers and the Terminal Server environment 18

Notice

The information in this document is subject to change without notice and is provided “AS IS” WITHOUT WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS INFORMATION REMAINS WITH THE RECIPIENT. IN NO EVENT SHALL Hewlett-Packard BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WHITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION), EVEN IF Hewlett-Packard HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

The limited warranties for Hewlett-Packard products are exclusively set forth in the documentation accompanying such products. Nothing herein should be construed as constituting a further or additional warranty.

This publication does not constitute an endorsement of the product or products that were tested. The configuration or configurations tested or described may or may not be the only available solution. This test is not a determination of product quality or correctness, nor does it ensure compliance with any federal, state, or local requirements.

Hewlett-Packard and HP are registered with the United States Patent and Trademark Office.

ActiveAnswers is a trademark and/or service mark of Hewlett-Packard.

Microsoft, Windows, Windows NT, and Windows XP are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Citrix, ICA (Independent Computing Architecture), and MetaFrame are registered trademarks. MetaFrame XP is a trademark of Citrix Systems, Inc. in the United States and other countries.

Other product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.

©2003 Hewlett-Packard. All rights reserved. Printed in the U.S.A.

May 2003

LaserJet Printers and Supported Driver Versions

The table below identifies the HP LaserJet printers and associated drivers that are supported in MetaFrame environments by HP. These printers and printer drivers were tested by HP. A description of the defect resolutions and known product limitations is included in this section.

Printer Family
Supported in Terminal Server/MetaFrame Environments by HP
HP Supported Driver Versions for Installation on the Server

PCL
PS

LJ 1000
Not Supported
N/A
N/A

LJ 1100 Family

LJ 1100A
Yes
4.3.2.201
N/A

LJ1150 Family
Yes
60.5.17.2 – Win2K

4.19.1300.435 - NT
N/A

LJ 1200 Family
LJ 1220
Yes
4.3.2.208
1.0
(and higher)

LJ1300 Family
Yes
60.5.17.2 – Win2k

4.19.1300.435 - NT
60.5.17.2 – Win2k

11.19.1300.1 - NT

LJ 2100 Family
Yes
4.3.2.201
4.0
(M and TN models only)

LJ 2200 Family
Yes
4.3.2.192
4.30
(and higher)

LJ2300 Family
Yes
60.5.30.01 – Win2K

4.19.2300.440 - NT
60.5.30.01 – Win2K

1.0.0.0 – NT

CLJ2500 Family
Yes
4.14.2500.18
1.0.0.0

LJ 3100 Family
Yes (Printing Only)
Use the HP LaserJet Series II (PCL4) driver
N/A

LJ 3150 Family
Yes (Printing only)
Use the HP LaserJet Series II (PCL4) driver
N/A

Printer Family
Supported in Terminal Server Environments by HP
HP Supported Driver Versions

PCL
PS

LJ 3200 Family
Yes
4.3.2.209
4.0
(M model only)

LJ3300 Family
Yes
4.13.3300.9
4.13.3300.9

LJ 4000 Family
Yes
4.3.2.201
4.0
(and higher)

LJ 4050 Family
Yes
4.3.2.201
4.0
(and higher)

LJ 4100 Family
Yes
4.20.4100.400
3.0.8
(and higher)

LJ 4200 Family
Yes
60.03.13.02 – Win2K

4.18.4200.420 - NT
60.03.13.02 – Win2K

2.0.0.0 - NT

LJ 4300 Family
Yes
60.03.13.02 – Win2K

4.18.4200.420 - NT
60.03.13.02 – Win2K

2.0.0.0 - NT

CLJ 4500 Family
Yes
4.3.2.201
4.1.1
(and higher)

CLJ 4550 Family
Yes
4.3.2.207
4.50
(and higher)

CLJ 4600 Family
Yes
4.20.4600.430
4.14.4600.14

LJ 5000 Family
Yes
4.3.2.201
4.0
(and higher)

LJ 8000/8100 Family
Yes
4.3.2.201
4.0
(and higher)

LJ 8150 Family
Yes
4.3.2.207
1.0
(and higher)

CLJ 8500 Family
Yes
1.0
(and higher)
2.0
(and higher)

CLJ 8550 Family
Yes
4.3.2.201
4.3.2.20
(and higher)

LJ 9000 Family
Yes
4.20.9000.430
1.0.0.1
(and higher)

LJ 4 Family
Yes
4.3.2.200
4.0
(and higher)

LJ 5 Family
Yes
4.3.2.200
4.0
(and higher)

LJ 6 Family
Yes
4.3.2.200
4.0
(and higher)

Testing Performed by HP

HP performs Windows NT Terminal
Server/MetaFrame 1.8, Windows 2000 Terminal Server/MetaFrame XP Presentation Server, and Windows Server 2003/MetaFrame XP Presentation Server testing on all drivers and feels confident in the stability and functionality of the driver versions mentioned in this article. HP also screens all driver releases to ensure that the drivers are free of memory leaks and memory allocation issues.

HP selected six LaserJet printers for Citrix to test that serve as a representative test sample for all printers in the HP LaserJet printer family. Because the code bases of these six printers are common to all printers in the HP LaserJet printer family, the Citrix testing of these select printers translates to all other HP LaserJet printers. All HP LaserJet printers and their associated printer drivers listed in this document are considered by HP to be supported in MetaFrame environments.

Resolved Issues

• Recurring Fatal System Error when Using Different Combinations of Drivers

This issue occurs when an HP PCL driver (Version 4.3.2.38 to 4.3.2.50) is installed on the server and an HP PCL driver not of the same version or a Microsoft in-box driver is installed on the client. This incompatibility scenario causes the driver on the server to enter an infinite loop and results in a fatal system error on the server. To resolve this situation, update the HP driver on the server to the version listed in the table above.

• Fatal System Error

This issue occurs when an HP PCL driver (Version 4.3.2.38 or earlier) reads beyond an array boundary.

• Intermittent Fatal Error

This issue occurs on Windows NT4.0 Terminal when the server runs out of memory as the driver is executing.

Unresolved Issues

• Client Driver Settings Lost During Autocreation

This is a limitation of MetaFrame. Driver settings, such as tray configuration, duplexer, printer memory, and quick sets are not read at autocreation. Paper size and orientation are the only client settings that are read during autocreation. The remaining settings are determined by the default settings of the driver installed on the server.

If Feature Release 1/Service Pack 1 or later is installed on the MetaFrame XP Presentation Server, go to the properties of the autocreated printer and configure the driver for features manually, then set the tray configuration, duplexer, and hard disk settings. The settings are saved to the users’ profiles when users log off. Printer settings are restored the next time users log on. This feature is available in environments running MetaFrame XP with Feature Release 1 and Service Pack1 or later.

Resolved Microsoft Issues

• Fatal Errors in Windows NT Terminal Server when Printing to HP PCL Drivers and Logging off Clients

This is a Windows NT defect; Microsoft has a hotfix, Q330305. Contact Microsoft for the hotfix.

Supported Printing Features

• All printing features of the driver are supported in Terminal Server/MetaFrame environments with the exception of bidirectional communication to client printers. Bidirectional communication to networked printers is unaffected.

Citrix-Tested HP LaserJet Printers

Citrix tested the following HP LaserJet printers and their associated drivers with MetaFrame XP Presentation Server for Windows with Feature Release 3. Throughout the testing, no problems were encountered when running Citrix test cases with the HP printers and drivers listed for each test case.

Printers Tested
Software Tested

HP LaserJet 1200

HP LaserJet 2200

HP LaserJet 3200

HP LaserJet 4200

HP LaserJet 4600

HP LaserJet 8150
MetaFrame XP Presentation Server for Windows with Feature Release 3

ICA Win32 Client, Version 7.00.17193

ICA Win16 Client, Version 6.20.985

ICA DOS32 Client, Version 4.21.785

HP PCL and PS printer drivers

Testing Methodology for HP LaserJet Printers

Printer setup – Printers were connected to both client and server systems, and as stand-alone network printers using HP JetDirect. Printers were connected to client and server systems using parallel cable.

Note about hardware used – Varied client and server systems from numerous manufacturers were used throughout the testing process; the number of systems and configurations are outside the scope of this document.

Note about description – This is a base description of the feature and what it does.

Note about test methodology – This is a basic summary of the testing that was performed on the feature. Actual testing is much more extensive and, therefore, beyond the scope of this document.

1. Network Print Servers

Description

Network print servers (not running MetaFrame) are servers with shared printers attached to them. Administrators import these network print servers into the MetaFrame XP Presentation Server farm to make the shared printers available to all users when they connect to the server farm.

Test Methodology

HP LaserJet printers were attached to the print server using a parallel cable or installed by creating a TCP/IP port and connecting to the printer through JetDirect. These printers were configured for multiple users. Drivers for the printers were downloaded from the HP Driver Support Web site.

The network print server was imported into the MetaFrame XP Presentation Server farm and the availability of shared printers was verified. Printers were then assigned users for autocreation, allowing domain users logged on to the MetaFrame server farm to verify that the shared network printer was available in the client session, and that the client could print successfully.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL6 – 4.3.2.208
-

LaserJet 2200
PCL6 – 4.3.2.192
-

LaserJet 4600
PCL5c – 4.14.4600.14
-

Known Issues with Network Print Server and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server Import Network Server feature using the HP LaserJet printers and drivers listed above.

2. Printer Management Properties

Description

With MetaFrame XP Presentation Server, printer management properties are properties associated with autocreated network and client printers. The properties are divided into two categories: drivers and printers. The driver settings determine whether or not client printers will be autocreated with native drivers, the Citrix Universal Driver, or both. The printer settings determine which options are used to control the client printer for autocreation.

Test Methodology

An HP LaserJet printer was attached to the client system using a parallel cable. The printer was installed on the client system and drivers for the printers were downloaded from the HP Driver Support Web site.

The client system connected to the MetaFrame server farm. Each setting in MetaFrame printer management properties was checked to verify operability with the HP LaserJet printers and drivers and to ensure that the client could print successfully.

Printer Model Tested
PCL Driver Version Tested />
PS Driver Version Tested

LaserJet 1200
PCL5e – 4.3.2.208
-

LaserJet 2200
PCL5e – 4.3.2.192
-

LaserJet 3200
PCL6 – 4.3.2.209
-

LaserJet 4600
PCL6 – 4.20.4600.400

PCL5c – 4.20.4600.400
-

LaserJet 8150
PCL6 – 4.3.2.207
-

Known Issues with Printer Management Properties and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server printer management properties using the HP LaserJet printers and drivers listed above.

3. Autocreated Printers

Description

With MetaFrame, autocreated printers are defined as those printers attached locally to a server running MetaFrame XP Presentation Server or to a shared printer that was imported from a network print server. When a user logs on to a server farm, the printers that are configured for that user are created in the session automatically without requiring an installation of the printer drivers or printer on the client device.

Test Methodology

HP LaserJet printers were attached to both MetaFrame XP Presentation Servers and to other servers using parallel cables, or were installed by creating TCP/IP ports and connecting to the printers using JetDirect. These printers were configured for multiple users. Drivers for the printers were downloaded from the HP Driver Support Web site.

The client device connected to the MetaFrame server farm, which verified that the shared HP printers were autocreated in the user’s session and that the client could print successfully to the shared farm printers.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL5e – 4.3.2.208
4.3.2.172

LaserJet 2200
PCL5e – 4.3.2.192
-

LaserJet 3200
PCL6 – 4.3.2.209
-

LaserJet 4600
PCL5c – 4.14.4600.400
-

LaserJet 8150
PCL6 – 4.3.2.207
-

Known Issues with Autocreated Printers and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server printer auto-creation feature using the HP LaserJet printers and drivers listed above.

4. DOS Client Printer Management

Description

MetaFrame XP Presentation Server allows client printers (printers that are locally connected to client devices) to be automatically created for DOS and Windows CE Clients. Autocreation makes these printers available for printing from remote applications that are run in MetaFrame sessions.

Test Methodology

An HP LaserJet printer was attached to the client device running DOS using a parallel cable. The printer driver was installed on the MetaFrame XP Presentation Server, and drivers for the printers were downloaded from the HP Driver Support Web site.

The DOS Client connected to the MetaFrame server farm and the creation of the DOS Client printer was verified. The client was able to print successfully with HP LaserJet printers and drivers.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 3200
PCL5e – 4.3.2.209
-

LaserJet 4600
PCL5c – 4.14.4600.14
-

Known Issues with DOS Client Printers and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server DOS Client printer management capabilities using the HP LaserJet printers and drivers listed above.

5. Client Printer Properties

Description

Client printer properties are the settings that control the configuration of printers installed on the client device. These settings are configured locally on the client’s desktop. Some of the more common settings are propagated to the autocreated client printer in the user’s session.

Test Methodology

An HP LaserJet printer was attached to the client device using a parallel cable. The printer was installed on the client device and drivers for the printers were downloaded from the HP Driver Support Web site.

Setting changes were made to the HP LaserJet printer installed locally on the client device and then the client system connected to the MetaFrame server farm. The settings were propagated and the client was able to print successfully.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL6 – 4.3.2.209
-

Known Issues with Client Printer Properties and HP Printers and Drivers

No issues were discovered when testing the client printer properties using the HP LaserJet printer and driver listed above.

6. Client Printer Performance

Description

High-latency connections can affect printing and printing performance. Client printing performance tests are run to simulate high latency connections and to verify whether or not jobs print successfully.

Test Methodology

An HP LaserJet printer was attached to the client device using a parallel cable. The printer was installed on the client device and drivers for the printers were downloaded from the HP Driver Support Web site.

Third-party software was used to simulate a high-latency connection from the client to the MetaFrame server farm. The client connected to the MetaFrame server farm and the client printer was automatically created. The client device was able to print without any issues related to the high-latency connection.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL5e – 4.3.2.208
-

LaserJet 2200
PCL6 – 4.3.2.192
-

Known Issues with Client Printer Performance and HP Printers and Drivers

No issues were discovered when testing client printer performance using the HP LaserJet printers and drivers listed above.

7. Client Printing

Description

Client printing testing involves basic printing functions on local client printers that are autocreated when an ICA session is launched. For example, when users connect to MetaFrame servers and their local client printers are autocreated in ICA sessions, the client printing test case covers basic printing capabilities.

Test Methodology

An HP LaserJet printer was attached to a client system using a parallel cable. The printer was installed on the client device and drivers for the printers were downloaded from the HP Driver Support Web site.

The client device connected to the MetaFrame server farm and autocreation of the client printer was verified. Various types of documents were printed from programs using multiple fonts and graphics. The client was able to print successfully using HP LaserJet printers and drivers.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 4600
PCL6 – 4.20.4600.400
-

/>

Known Issues with Client Printing and HP Printers and Drivers

No issues were discovered when testing client printer performance using the HP LaserJet printers and drivers listed above.

8. Printer Driver Compatibility

Description

Some printer drivers can cause server problems when printing to client printers in the MetaFrame server farm. Printing to a client printer with a problematic driver can result in a fatal system error on the server. Because of this, you might need to prevent the autocreation of client printers that use specific printer drivers. The printer driver compatibility feature allows you to designate or prohibit drivers for use with client printers.

Test Methodology

An HP LaserJet printer was attached to the client device using a parallel cable. The printer was installed on the client device and drivers for the printers were downloaded from the HP Driver Support Web site.

In the Management Console for MetaFrame XP Presentation Server, the driver for the HP printer was configured to allow the autocreation of the client printer using that particular HP driver. The client then connected to the MetaFrame server farm and autocreation of the client printer was verified. The client printer was able to print successfully.

Subsequently, in the Management Console for MetaFrame XP Presentation Server, the driver for the HP printer was configured to disallow the autocreation of the client printer using that particular HP driver. The client then connected to the MetaFrame server farm and the client printer was not autocreated. There were no issues with preventing the LaserJet printer from being autocreated.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL5e – 4.3.2.208
-

LaserJet 2200
PCL6 – 4.3.2.192
-

LaserJet 3200
PCL5e – 4.3.2.209
-

LaserJet 4600
PCL6 – 4.20.4600.400
-

LaserJet 8150
PCL5e – 4.3.2.207
-

Known Issues with Printer Driver Compatibility and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server printer driver compatibility feature using the HP LaserJet printers and drivers listed above.

9. Client Printer Driver Mapping

Description

When using MetaFrame with ICA Clients, you map printer drivers to identify printer drivers that have different names for the same printer on different Windows platforms. You need to use mapping if the printer drivers installed on MetaFrame XP Presentation Servers have names for client printers different from the drivers used on client devices running Windows 9x.

Test Methodology

An HP LaserJet printer was attached to the client device using a parallel cable. The printer was installed on the Windows 9x client system and drivers for the printers were downloaded from the HP Driver Support Web site and installed on the MetaFrame XP Presentation Server.

A printer driver with a name different from the HP driver installed on the server was installed on the client device. The client printer driver was mapped to the HP printer driver installed on the server. The client connected to the MetaFrame server farm and the autocreation of the client printer was verified. The client printer was able to print successfully.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 8150
PCL5e – 4.3.2.207
-

Known Issues with Client Printer Driver Mapping and HP Printers and Drivers

No issues were discovered when testing client printer driver mapping with MetaFrame XP Presentation Server using the HP LaserJet printer and driver listed above.

10. Printer Driver Replication

Description

To install printer drivers on a MetaFrame XP Presentation Server, use the standard Windows printer installation methods. The Add Printer wizard requests printer information and copies the necessary driver files. You may need to run a Windows installation CD-ROM or media for the printer. When using the wizard to install drivers on a MetaFrame XP Presentation Server, the actual printer is not attached to the server.

After you install drivers, use the driver replication feature in the Management Console for MetaFrame XP to copy the driver files and registry settings to other servers in the server farm. Use the replication feature to save time when you install printer drivers and to ensure that all drivers are available on all servers where ICA Clients need them. Replicating printer drivers in the server farm ensures that ICA Client users can print to the client and network printers in the farm.

Test Methodology

HP LaserJet printers were attached to a MetaFrame XP using parallel cables or were installed by creating a TCP/IP port and connecting to the printer using JetDirect. The printers were configured for multiple domain users. Drivers for the printers were downloaded from the HP Driver Support Web site.

The shared printers in the server farm were configured for autocreation and the HP drivers for the shared MetaFrame XP printers were replicated to other servers in the farm. The client device connected to a MetaFrame XP server that did not have HP LaserJet printers attached, but that did have HP drivers replicated to it. The autocreation of the client printer was verified and the client printer was able to print successfully.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL5e – 4.3.2.208
-

LaserJet 2200
PCL6 – 4.3.2.192
-

LaserJet 3200
PCL6 – 4.3.2.209
-

LaserJet 4600
PCL5c – 4.20.4600.400
-

LaserJet 8150
PCL5e – 4.3.2.207
-

Known Issues with Printer Driver Replication and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server printer driver replication feature using the HP LaserJet printers and drivers listed above.

11. Client Printer Stress Testing

Description

Stress testing is performed on client printers to verify that drivers do not cause servers to experience a fatal error.

Test Methodology

An HP LaserJet printer was attached to the client device using a parallel cable. The printer was installed on the client device and drivers for the printers were downloaded from the HP Driver Support Web site.

The client connected to the MetaFrame server farm and autocreation of the client printer was verified. Various documents were printed successfully over a period of time.

Printer Model Tested
PCL Driver Version Tested
PS Driver Version Tested

LaserJet 1200
PCL5e – 4.3.2.209
-

LaserJet 4200
PCL5e – 60.03.14.02
-

Known Issues with Printer Management Properties and Printers or Drivers

No issues were discovered when performing stress testing on client printers using the HP LaserJet printers and drivers listed above. />

12. Universal Printer Driver

Description

MetaFrame XP Presentation Server automatically creates client printers when users log on to MetaFrame server farms.

For client printers to be automatically created, the appropriate printer driver must be available on MetaFrame XP servers. The printer driver replication feature aids in printer driver management in a MetaFrame XP server farm; however, maintaining drivers for many different printing devices can be challenging. MetaFrame XP universal printing is designed to avoid problems with driver maintenance and other client printing issues in diverse environments. A single generic printer driver is used on the server to prepare print jobs. This can be the universal driver for the PostScript (PS) language or the PCL5c or PCL4 variations of the printer control language.

Test Methodology

An HP LaserJet printer was attached to the client device using a parallel cable. The printer was installed on the client. The client device connected to the MetaFrame server farm and the autocreation of the client printer was verified. The client printer was able to print successfully.

Printer Model Tested
UPD Features Tested

LaserJet 1200
Print the following document types and in color if available: .pdf, .ppt, .doc, .pub, .html, .txt, .xls, .mpp, .vsd

LaserJet 2200
Print the following document types and in color if available: .pdf, .ppt, .doc, .pub, .html, .txt, .xls, .mpp, .vsd

LaserJet 3200
Print the following document types and in color if available: .pdf, .ppt, .doc, .pub, .html, .txt, .xls, .mpp, .vsd

LaserJet 4600
Print the following document types and in color if available: .pdf, .ppt, .doc, .pub, .html, .txt, .xls, .mpp, .vsd

LaserJet 8150
Print the following document types and in color if available: .pdf, .ppt, .doc, .pub, .html, .txt, .xls, .mpp, .vsd

Known Issues with the Universal Printer Driver and HP Printers and Drivers

No issues were discovered when testing the MetaFrame XP Presentation Server universal printer driver feature using the HP LaserJet printers listed above.

Future Testing

HP LaserJet printer testing will continue on the next release of Citrix MetaFrame and the HP DeskJet series will be added to that testing.

Questions about HP Printers and the Terminal Server Environment

For issues with HP LaserJet printers in a Terminal Server environment, send your issue description to the following e-mail address: wts.laserjet@hp.com

For issues with HP DeskJet and DesignJet printers in a Terminal Server environment, send your issue description to the following e-mail address: wts.deskjet@hp.com