How to get Palm's Hotsync Manager to Work with Published Applications

RoyATokeshi
February 26, 2004 8:46 pm

Citrix states in their article: CTX103125

CTX103125 - How to get Palm's Hotsync Manager to Work with Published Applications

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX103125

Document ID: CTX103125, Created on: Jan 5, 2004, Updated: Jan 5, 2004

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP 1.0 for Microsoft Windows 2003, Citrix MetaFrame 1.8 for Microsoft NT 4.0 Server Terminal Server Edition

Symptom

Users could not synchronize their Palm Pilots when accessing published applications. However, they could synchronize their Palm Pilots when accessing a published desktop.

Cause

Hotsync is normally launched from the user’s startup directory at logon. When accessing published applications, items from the startup directory are not processed. There are several solutions if you want to use Hotsync in conjunction with a published application.

Resolution

• Install Palm Desktop 4.01 or greater on the server. Publish Hotsync.exe as a separate application. You can launch the published Hotsync.exe file before launching the application to which you want to synchronize.

• Publish a batch file or other script to launch Hotsync.exe in conjunction with the application to which you want to synchronize. You can also include commands to redirect the COM ports within this same batch file.

Example batch file:

net use comx: \\client\comz:

:: comx is the number of the COM port to which you are mapping on the server and z is the number of the COM port on the client device to which your Palm Pilot is connected.

Start Hotsync.exe.

::the directory containing Hotsync needs to be in the system’s path statement. You can include scripting to navigate to that directory using the cd command prior to issuing the start command.

Start Outlook.exe

::Same warning here for Outlook as for Hotsync.



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