How to Reset Hung WinStations Without Rebooting

RoyATokeshi
March 18, 2004 10:18 am

Citrix states in their article: CTX360253

CTX360253 - How to Reset Hung WinStations Without Rebooting

This document was published at: http://support.citrix.com/kb/entry.jspa?externalID=CTX360253

Document ID: CTX360253, Created on: Jun 21, 2000, Updated: Apr 23, 2003

Products: Citrix WinFrame 1.8

Procedure for Clearing Hung Winstations

NOTE: Make sure you install any hotfixes that apply to hung WinStations and update all hardware drivers to their NT351 compatible equivalents.

Symptoms

• Users cannot log on

• Server with hung WinStation disappears from Winstation Administration

• Performance Monitor is unable to collect data

When one WinStation hangs, the remaining free WinStations become unavailable.

1. Open a command prompt on the WinFrame server that is displaying the symptoms of a hung WinStation.

2. Run qwinsta from the command prompt. If a hung WinStation is the cause of the problem, the command will not complete and you will have to press Ctrl+C to return to the command prompt. If this command displays all of the WinStations and returns to the command prompt, the problem is not with a hung WinStation and you can skip the following steps.

3. From the command line run qwinsta /debug. This provides additional information on the active WinStations. The last WinStation displayed should show as being disconnected. Note the ID for this WinStation and press Ctrl+C to return to the command prompt.

4. Reset the hung WinStation with the following command:

reset winsta /v ID

where ID is the WinStation identification noted in Step 3.

After running this command, the operating system resets the problem WinStation and all winstations become available again.

NOTE: Sometimes this command takes some time to complete; just wait until the computer reports that the WinStation has been reset and the command prompt returns.

5. To test that all the WinStations are again available, run qwinsta. This time it should show all WinStations and return the command prompt.

6. As a final test, attempt logging on to the server that was not allowing users to logon. You should be able to logon without difficulty.



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