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A Windows Server 2003-based terminal server in a forest cannot obtain a license



Microsoft states in their article: 905687 A Windows Server 2003-based terminal server in a forest cannot obtain a license from a license server in a different forest View products that this article applies to. Article ID : 905687 Last Review : February 25, 2006 Revision : 3.0 On This Page SYMPTOMS SYMPTOMS CAUSE CAUSE RESOLUTION RESOLUTION Hotfix information Hotfix information Prerequisites Prerequisites Restart requirement Restart requirement Hotfix replacement information Hotfix replacement information File information File information Windows Server 2003, 32-bit x86-based versions Windows Server 2003, 32-bit x86-based versions Windows Server 2003, 32-bit x86-based versions with Service Pack 1 Windows Server 2003, 32-bit x86-based versions with Service Pack 1 Windows Server 2003, 64-bit Itanium-based versions Windows Server 2003, 64-bit Itanium-based versions Windows Server 2003, 64-bit Itanium-based versions with Service Pack 1 Windows Server 2003, 64-bit Itanium-based versions with Service Pack 1 Windows Server 2003, 64-bit x64-based versions Windows Server 2003, 64-bit x64-based versions WORKAROUND WORKAROUND Method 1 Method 1 Method 2 Method 2 STATUS STATUS MORE INFORMATION MORE INFORMATION APPLIES TO APPLIES TO SYMPTOMS A Microsoft Windows Server 2003-based server that has Terminal Server enabled and that is located in a forest cannot obtain a license from a Terminal Server license server that is located in a different forest when those forests are connected by an external trust. Note External trusts only support NTLM authentication. External trusts are also known as "down-level trusts" or "Microsoft Windows NT Server 4.0 trusts." Back to the top Back to the top CAUSE This problem occurs because Terminal Server cannot obtain a license when NTLM is used for authentication. Back to the top Back to the top RESOLUTION Hotfix information A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix. To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support) Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. Prerequisites No prerequisites are required. Restart requirement You must restart the computer after you apply this hotfix. Hotfix replacement information This hotfix does not replace any other hotfixes. File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Windows Server 2003, 32-bit x86-based versions File name File version File size Date Time Platform Mstlsapi.dll 5.2.3790.385 106,496 10-Aug-2005 03:02 x86 Windows Server 2003, 32-bit x86-based versions with Service Pack 1 File name File version File size Date Time Platform Mstlsapi.dll 5.2.3790.2505 118,272 10-Aug-2005 03:13 x86 Windows Server 2003, 64-bit Itanium-based versions File name File version File size Date Time Platform Service branch Mstlsapi.dll 5.2.3790.385 316,416 09-Aug-2005 13:09 IA-64 Not Applicable Wmstlsapi.dll 5.2.3790.385 106,496 09-Aug-2005 13:09 x86 WOW Windows Server 2003, 64-bit Itanium-based versions with Service Pack 1 File name File version File size Date Time Platform SP requirement Service branch Mstlsapi.dll 5.2.3790.2505 347,648 09-Aug-2005 13:09 IA-64 SP1 Not Applicable Wmstlsapi.dll 5.2.3790.2505 118,272 09-Aug-2005 13:09 x86 SP1 WOW Windows Server 2003, 64-bit x64-based versions File name File version File size Date Time Platform SP requirement Service branch Mstlsapi.dll 5.2.3790.2505 190,976 09-Aug-2005 13:09 x64 SP1 Not Applicable Wmstlsapi.dll 5.2.3790.2505 118,272 09-Aug-2005 13:09 x86 SP1 WOW Back to the top Back to the top WORKAROUND To work around this problem, use either of the following methods. Back to the top Back to the top Method 1 Install a Terminal Server license server in the same domain or forest as the Terminal Server that is requesting the license. For more information about license server roles, visit the following Microsoft Web site: http://technet2.microsoft.com/windowsserver/en/library/4b7a8e90-f5a9-44a... (http://technet2.microsoft.com/windowsserver/en/library/4b7a8e90-f5a9-44a...) For more information about where to install license servers for each role, visit the following Microsoft Web site: http://technet2.microsoft.com/windowsserver/en/library/4b7a8e90-f5a9-44a... (http://technet2.microsoft.com/windowsserver/en/library/4b7a8e90-f5a9-44a...) Back to the top Back to the top Method 2 Create a forest trust that supports Kerberos authentication between the two forests. For more information about forest trusts, visit the following Microsoft Web site: http://technet2.microsoft.com/windowsserver/en/library/544d5801-205e-45b... (http://technet2.microsoft.com/windowsserver/en/library/544d5801-205e-45b...) Back to the top Back to the top STATUS Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. Back to the top Back to the top MORE INFORMATION For more information, click the following article number to view the article in the Microsoft Knowledge Base: 824684 (http://support.microsoft.com/kb/824684/) Description of the standard terminology that is used to describe Microsoft software updates Back to the top Back to the top APPLIES TO ï¿½ Microsoft Windows Server 2003, Standard Edition (32-bit x86) ï¿½ Microsoft Windows Server 2003, Datacenter Edition (32-bit x86) ï¿½ Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) ï¿½ Microsoft Windows Server 2003, Web Edition ï¿½ Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems ï¿½ Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems ï¿½ Microsoft Windows Server 2003 Service Pack 1, when used with: Microsoft Windows Server 2003, Standard Edition (32-bit x86) Microsoft Windows Server 2003, Datacenter Edition (32-bit x86) Microsoft Windows Server 2003, Enterprise Edition (32-bit x86) Microsoft Windows Server 2003, Web Edition Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems ï¿½ Microsoft Windows Server 2003, Standard x64 Edition ï¿½ Microsoft Windows Server 2003, Datacenter x64 Edition ï¿½ Microsoft Windows Server 2003, Enterprise x64 Edition Back to the top Back to the top Keywords: kbbug kbfix kbqfe kbwinserv2003presp1fix kbmsccsearch kbpubtypekc KB905687

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