PPT2002: Colors Appear Corrupted on a Terminal Services Client Session Connection

RoyATokeshi
April 10, 2006 1:26 pm

PPT2002: Colors Appear Corrupted on a Terminal Services Client Session Connection
View products that this article applies to.
Article ID : 328104
Last Review : April 7, 2006
Revision : 2.0
This article was previously published under Q328104
SYMPTOMS
When you run PowerPoint 2002 on a Terminal Services client session connection (which runs at 256 colors), colors may appear corrupted.
CAUSE
This problem occurs because some colors are not properly mapped when working from a Terminal Services session on a 256-color connection.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem described in this article. Only apply it to systems that are experiencing this specific problem. This fix may receive additional testing to further ensure product quality. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office XP service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date Time Version Size File name
--------------------------------------------------------------
19-Oct-2002 00:18 6,680,204 Shared.msp
19-Oct-2002 00:57 5,946,400 Shared_admin.msp

After the hotfix is installed, the following files will have the listed attributes or later:

Date Time Version Size File name
--------------------------------------------------------
17-Oct-2002 20:59 10.0.4615.0 10,000,968 Mso.dll



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