CTX107416 - ERROR: The supplied credentials could not be validated. Either they are incorrect, or th

RoyATokeshi
May 5, 2006 8:05 am

Citrix states in their article: CTX107416

CTX107416 - ERROR: The supplied credentials could not be validated. Either they are incorrect, or there is a problem with the authentication system.

This document was published at: http://support.citrix.com/article/CTX107416

Document ID: CTX107416, Created on: Aug 10, 2005, Updated: Oct 11, 2005

Products: Citrix Presentation Server 4.0 for Microsoft Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003, Web Interface for MetaFrame Presentation Server 3.0, Web Interface for Presentation Server 4.0

Symptoms

Users may receive the message:

ERROR: The supplied credentials could not be validated. Either they are incorrect, or there is a problem with the authentication system. Try again, or contact your help desk or system administrator for help.

Cause

This is due to incorrect changes applied by the following hotfixes for Citrix Presentation Server 4.0.

Windows Server 2000

Windows Server 2003

English

PSE400W2K008

PSE400W2K3010

Workaround

1. Use the Services Control Panel to stop the Citrix XML Service.

2. At the command prompt, type ctxxmlss /u to unload the Citrix XML Service from memory.

3. Type ctxxmlss /r8080. This forces the Citrix XML Service to use TCP/IP port 8080.

4. Restart the Citrix XML Service in the Control Panel.

After restart, open the Management Console for MetaFrame Presentation Server, go to your server’s Properties > MetaFrame Settings, and verify that the specified port is seen in the TCP/IP port of the Citrix XML Service section.

Resolution

CTX107442 – Hotfix PSE400W2K013 For Citrix Presentation Server 4.0 for Windows 2000 Server

CTX107444 – Hotfix PSE400W2K3015 - For Citrix Presentation Server 4.0 for Microsoft Windows 2003

CTX104063 – Explaining and Changing the Citrix XML Service Port



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