Document ID: CTX109184, Created on: May 1, 2006, Updated: May 1, 2006
Products: Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2003, Citrix Presentation Server 4.0 for Microsoft Windows 2003
Symptoms
Logging on with a UPN of more than 20 characters fails.
Users are successfully authenticated and get the application icons. However, when launching an application / desktop the user name is truncated to 20 characters causing authentication to fail.
The same issue happens in Web Interface. The issue cannot be reproduced in an RDP session.
Cause
MUI Pack was installed on the server before installing Presentation Server.
The installation order can cause this issue. If you install Windows then the MUI Pack before installing Citrix, this problem may occur.
Resolution
Change the installation order and the issue is resolved:
1. Install the operating system.
2. Install Presentation Server.
3. Install the MUI Pack.
More Information
CTX998705 – UPNs Greater than 20 Characters Are Truncated at Logon
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I Agree Wholeheartedly and Without Reservation to the above. (Except maybe for that part about the monkey.)
All Your Base Are Belong To Us.
Soylent Green Is People!
Never make a bet with a Sicilian when Death is on the Line!
UPNs Greater Than 20 Characters Are Truncated and Log On Fails
