Internet Explorer Unable to Display Menus when SpeedScreen Browser Acceleration

RoyATokeshi
May 9, 2006 9:55 am

Citrix states in their article: CTX105759

Document ID: CTX105759, Created on: Jan 25, 2005, Updated: May 1, 2006

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP 1.0 for Microsoft Windows 2003, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2000, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2003, Citrix Presentation Server 4.0 for Microsoft Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003

Symptoms

When Speedscreen Browser Acceleration is enabled Internet Explorer is unable to display menus which are generated by JavaScript and adjacent to JPEG or GIF images. Certain operations on image objects (e.g. swapping) may fail.

Cause

SpeedScreen Browser Acceleration intercepts MIME types rendered on the server by Internet Explorer and provides additional compression over ICA. In menus generated by JavaScript, adjacent to JPEG or GIF images, this rendering fails because of conflicts within Internet Explorer and SpeedScreen Browser Acceleration.

Resolution

If the image adjacent to the menu that is displaying incorrectly is a GIF, follow these steps:

1. Open the Internet Explorer session where the problem is observed.

2. Go to Tools > Internet Options.

3. Choose the Advanced tab and scroll down to the Multimedia node.

4. Enable the Play animations in web pages checkbox.

5. Refresh the page to assert the workaround.

Note: If you have a policy to restrict Internet Explorer, most likely the Advanced tab will not exist and thus the policy needs to be revised to include that option.

If the image adjacent to the menu that is displaying incorrectly is a JPEG, turn off SpeedScreen Browser Acceleration.

Status

This issue is resolved in Microsoft article Internet Explorer 6 may not correctly display an image when you use Citrix SpeedScreen technology through a Citrix ICA.

More Information

CTX104735 – How to enable and verify Speed Screen Browser Acceleration



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