Error 26013. Function InitializeTree2 returned failure in CTX_MF_IMA_Initialize

RoyATokeshi
May 9, 2006 9:57 am

Citrix states in their article: CTX107977

Document ID: CTX107977, Created on: Nov 16, 2005, Updated: Apr 27, 2006

Products: Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2003, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003, Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame XP 1.0 for Microsoft Windows 2003

Symptoms

When installing Citrix Presentation Server to use SQL as a data store the user may receive the error message:

“Error 26013. Function InitializeTree2 returned failure in CTX_MF_IMA_InitializeTree2 the database username or password may be wrong.”

This occurs even though the user has created a DSN, and the ODBC tests completed successfully.

Installation is then terminated and Presentation Server is not installed.

Cause

While creating the DSN, the user may have cleared the following check boxes:

- Use ANSI quoted identifiers, and

- Use ANSI nulls, paddings and warnings

These options are normally selected by default.

Resolution

Create a new, blank database and during installation ensure that these two options are enabled in the Microsoft SQL Server DSN Configuration.

Installation should now complete successfully.

Note: If the installation is started with the same database as was used in a previously unsuccessful installation it may return the same error as before. This is because the database may have been partially created in the previous installation attempt and contains the incorrect information which causes the error.

Scenario 2

The same error message is received, however this time you are trying to use an Access Database for the data store.

Resolution 2

Refer to CTX108267 – IMA Service Fails with Specific Error: 2147483649 .

Scenario 3

The same error message was reproduced within Technical Support using Presentation Server 4.0 on both Windows 2000 Service Pack 4 and Windows 2003 Service Pack 1 installed with SQL 2000 Service Pack 4. The account used was a local SQL account, ctxuser, and a password of S@lt W@ter (Capital S and W with a single space between the t and W)

Resolution 3

Change the password to a dictionary style word. Technical Support simply changed the password on the SQL Server to salt and did not have to recreate the database or alter permissions.



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