Citrix states in their article: CTX108642

Document ID: CTX108642, Created on: Jan 31, 2006, Updated: Feb 1, 2006

Products: Advanced Access Control 4.2

Symptoms

When opening an Outlook Web Access (OWA) site as a Web resource or when using OWA CDA, the following scripting error messages may be seen:

“Error: ‘L_NoItems’ is undefined
Code: 0”

“Error: ‘L_TimeUnits’ is undefined
Code: 0”

Cause

When configuring the Web email setting, the DNS name of mail.filed.com was used instead of the servers FQDN of aac.field.com.

Troubleshooting

1. The Event logs did not show anything significant.

2. Bypassed the Web proxy by creating a Web resource pointing to the Exchange Web Access site and selected not to use the Web proxy. The scripting errors no longer occurred.

3. Undefined script variables indicate an error in the script code. Review of the page’s source indicated that a few script files were being pulled in by the inbox page. Review of the script files indicated that they contained the variable indicated by the scripting errors.

4. The scripting files in the browser’s cache contained HTML code instead of scripting code. The HTML code created a login prompt page.

5. HTTP packet inspection indicated that calls were being made from the Advanced Access Control server to the Exchange Web Access site using the server’s FQDN rather then using the DNS reference.

6. Used the server’s FQDN and enabled the Web proxy. The scripting errors did not occur.

Workaround

Use the OWA servers FQDN instead of the DNS alias when configuring the Web Email setting in the Access Suite Console.