Error 1920 - Service �Diagnostic Facility COM Server� (CdfSvc) failed to start. Verify

RoyATokeshi
May 22, 2006 12:36 pm

Citrix states in their article: CTX108839

Document ID: CTX108839, Created on: Apr 17, 2006, Updated: Apr 17, 2006

Products: Citrix Presentation Server 4.0 for Microsoft Windows 2000, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2000

Symptoms

When installing Presentation Server 3.0 or 4.0, the Access Suite Console, or a Hotfix Rollup Pack that modifies the Access Suite Console, the installation may fail with the following error message:

“Error 1920.Service ‘Diagnostic Facility COM Server’ (CdfSvc) failed to start. Verify that you have sufficient privileges to start system services.”

The Event Viewer System Log shows:

Event ID 7000

“The diagnostic facility Com server service failed to start. Access denied 1920”

The Event Viewer Application Log shows:

Event ID 11708

Product: MetaFrame Presentation Server - Administration Snap-in -- Installation operation failed.

And

Event ID 11920

”Error 1920.Service ‘Diagnostic Facility COM Server’ (CdfSvc) failed to start. Verify that you have sufficient privileges to start system services

Cause

The %commonprogramfiles% path in the registry, HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\ is pointing to (in this case) “H:\ProgramFiles\Common” which is not a valid path.

Resolution

1. Change:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\CommonFilesDir

To:

C:\Program Files\Common Files (or a valid path for the system)

2. Reboot the server.

3. Restart the software installation.

More Information

CTX105325 - Citrix Licensing Service Fails to Start or Install Error 1920

CTX107822 - Installer Information Error 1920

CTX415447 - Understanding MSI Installation Logs

The 1920 error could be a file registration issue.

Microsoft TechNet explains the 7000 EventID.

http://support.microsoft.com/kb/315194/en-us

Regmon and Filemon from www.sysinternals.com may be useful in diagnosing similar scenarios.



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