Internet Explorer Terminates When Flash Animations are Played in 16-Color Mode ICA Sessions

RoyATokeshi
June 21, 2006 9:19 am

Citrix states in their article: CTX109883

Document ID: CTX109883, Created on: Jun 14, 2006, Updated: Jun 14, 2006

Products: Citrix Presentation Server 4.0 for Microsoft Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2000, Citrix MetaFrame Presentation Server 3.0 for Microsoft Windows 2003

Symptoms

If the Presentation Server Client attempts to play a Flash animation inside an ICA session which has its Display > Color Quality setting set to 16 colors, Internet Explorer unexpectedly terminates.

This symptom occurs with following products:

Presentation Server Win32 Client Version 9.1

Presentation Server WinCE/PocketPC Client Version 10（Pre RTW）

Presentation Server Linux Client Version 9.x

Presentation Server EPOC/Symbian OS Version 4.x

Cause

Flash Player support requires a Color Quality setting greater than or equal to 256 colors, but the Presentation Server Client supports the 16-color Color Quality setting.

If the Presentation Server Client attempts to use the Flash Player with the ICA session in 16-color mode, an error occurs in Flash. This is caused by the color mode differences between Flash and the Presentation Server Client.

Resolution

Configure the ICA session’s Display > Color Quality setting to be greater than or equal to 256 colors.



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