Error 1721. There is a problem with this Windows Installer package

RoyATokeshi
August 23, 2006 9:13 am

Citrix states in their article: CTX109969

Document ID: CTX109969, Created on: Jun 16, 2006, Updated: Jun 19, 2006

Products: Citrix Presentation Server 4.0 for Microsoft Windows 2003, Citrix Presentation Server 4.0 x64 Edition, Citrix Password Manager 4.1

Symptoms

When trying to uninstall MetaFrame Password Manager 4.1 from Add or Remove Programs on a 64-bit Windows Server 2003, users receive the following error message:

“Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor.”

Analyzing the Microsoft Installer (MSI) log shows the following error:

“Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action LaunchSupportExe_UnReg.B5049753_04D4_47FB_97BA_30E8961942B7, location: O:\Program Files (x86)\Common Files\Citrix\MetaFrame Password Manager\COM\Support64CC.exe, command: /unregserver”

See CTX415447 – Understanding MSI Installation Logs

Cause

Some MSI packages may not be properly removed from Add or Remove Programs. Therefore, remnants of corrupted Windows Installer installations still exist and subsequently prevent the proper installation of a product.

Resolution

Use the Windows Installer CleanUp Utility to remove MetaFrame Password Manager.

This tool can be used for any MSI program that fails to install or uninstall properly from Add or Remove Programs.



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