Document ID: CTX110991, Created on: Sep 7, 2006, Updated: Sep 7, 2006
Products: Citrix EdgeSight 4.1 for Endpoints, Citrix EdgeSight 4.1 for Presentation Server, Citrix EdgeSight 4.2 for Endpoints, Citrix EdgeSight 4.2 for Presentation Server
Symptoms
After double-clicking EdgeSight.msi to interactively install an EdgeSight agent, users receive the following error message shortly after the installation begins:
“The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755”.
Cause
This error typically occurs when the EdgeSight.msi file is located on a shared network drive and you are trying to install it from that location.
Resolution
Move the EdgeSight.msi file from the network shared folder to a local folder on the device you are installing the agent on to (for example, move it to a temporary folder on drive C or drive D).
Once you have moved the file, double-click EdgeSight.msi and the installation should run successfully.
More Information
This error can occur when installing the EdgeSight for EndPoints Agent (EdgeSight.msi) and the EdgeSight for Presentation Server Agent (EdgeSight_Ctrx.msi).
Refer to the EdgeSight Installation Guide for more complete details on the use of EdgeSight installation command line parameters necessary for the automation of the Agent installation.
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CTX110991 - Error: The installer has encountered an unexpected error installing this package ... wh
