The Citrix ICA Service on a Virtual Desktop Agent Fails to Start

RoyATokeshi
February 23, 2009 11:17 pm

The Citrix ICA Service on a Virtual Desktop Agent Fails to Start

Document ID: CTX119421 / Created On: Feb 20, 2009 / Updated On: Feb 20, 2009
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Symptoms

The Citrix ICA Service on a Virtual Desktop Agent (VDA) fails to start and the following Event ID’s are logged in the System Log:

Event ID 7009

Service Control Manager

Timeout (30000 milliseconds) waiting for the Citrix ICA Service service to connect.

Event ID 7000

Service Control Manager

The Citrix ICA Service service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion.

Cause

In some environments, the Citrix ICA Service is taking longer than the 30 seconds configured by default on a Microsoft Operating System. This can be caused by either operating system configuration and\or hardware configuration.

Resolution

Caution! This procedure requires you to edit the registry. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use the Registry Editor at your own risk. Back up the registry before you edit it.

The current resolution is to create or modify the following registry key with a value greater than the default value of 30 seconds. This value is a global value and affects all services on the VDA.

Key: HKLM\SYSTEM\CurrentControlSet\Control
Name: ServicesPipeTimeout
Type: DWORD
Value: milliseconds

Example registry file with value set to 45 seconds:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control]
"ServicesPipeTimeout"=dword:0000afc8

Status

Citrix is currently investigating a permanent resolution to prevent the Citrix ICA Service from timing out on service startup.

More Information

Microsoft Knowledge Base article describing in detail the registry value being used above as a current resolution:

http://support.microsoft.com/kb/824344

This document applies to:

XenDesktop 2.0 x32
XenDesktop 2.1 x32
XenDesktop 3.0 x32
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